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Thread: How do you like FMaudit?

  1. #1
    Junior Member
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    Angry How do you like FMaudit?

    My company has been using FMaudit for about a year and half. I think the thought was to eliminate the few people we had calling customers for meter reads. The opposite has happened. Now all of our IT staff is involved in troubleshooting why accounts drop off FMaudit. We have hundreds of accounts and the list of accounts that have stopped reporting is always 30 or 40 accounts long. Plus, sometimes individual copiers fall off of larger accounts. It seems to be an endless mess and has made collecting meter reads very complicated. I was wondering if anyone else has any experience and opinions with FMaudit. Does your company use a different product that works well? Thanks!

  2. #2
    Industry Blogger
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    I have clients in our Sharp copier side using Labrador. One client is a Fed. Gov. office with 22 copiers. No issues.

    However I would think the issue may lay in the port 80 configuration and the type of IP setting their IT dept. has set up. (Perhaps Dynamic IP's vs. Static IP's is the issue). But I'm not an IT guy -- I don't even play one on TV.
    Bernie Drouillard
    Director of Business Development
    Tiger Drum

  3. #3

    FMAUDIT Issues

    Has drop off issues if installed on end user's equipment. Needs to be installed on their server or vendor provided pc.

  4. #4
    We have recently started using FMAudit also and I am seeing the same kind of failure rates. It seems to me it's going to make the whole process more time consuming. Have you kept using FMAudit, or are you still trying to make it work?
    Thanks for any response

  5. #5
    Quote Originally Posted by Bernie Drouillard View Post
    I have clients in our Sharp copier side using Labrador. One client is a Fed. Gov. office with 22 copiers. No issues.

    However I would think the issue may lay in the port 80 configuration and the type of IP setting their IT dept. has set up. (Perhaps Dynamic IP's vs. Static IP's is the issue). But I'm not an IT guy -- I don't even play one on TV.
    Well, I guess I am IT; I've never been on TV except for music as a kid, though, but I'm certainly not so good with copiers & printers.

    IP settings sounds like a good avenue of investigation. Here are a couple possibilities:

    1. Egress filtering on work networks; that is, the firewall doesn't let any traffic out unless it's from a known source, or is routed through a proxy server. I'm not sure how many company LANs have egress filtering, but I guarantee some do, and some IT departments may not have thought to allow the MFD's "out" through the firewall.

    2. Related: I suppose the MFD's could be on a network segment that's blocked at the firewall, also. With printer security being in the news (I just got 471,000 results for "hacking printers on a network" at Google), that is another possibility.

    Along the same lines, and God forbid, but I suppose they could have blocked the MFD's on purpose thinking it would save them on supplies? :O

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