View Full Version : CopyStar CS1810 Bad Laser Unit - Advice??
03-28-2005, 07:14 PM
I have a CopyStar 1810 (27,000 copies) with a bad polygon mirror -- the magnet disintegrated. Part #2a193230.
What do you folks think is my best option? Do I buy a replacement part for $500 and pay a tech $200 to install (spending $700 on a machine that goes for $1,000 doesn't seem like a good idea). Are there services that repair this unit if i send it to them? Do I sell it as is for a couple hundred bucks? Can I get a couple hundred bucks for it??? Thanks, I appreciate any guidance you can give!
03-29-2005, 06:53 PM
I'll be kind about this; you will not get an answer to that question here from any Copystar/Kyocera/Mita Dealer simply because we would be undermining the dealer you purchased it from and, essentially, taking money out of 'our own' pocket (His, in this instance) by proxy! If you know beyond doubt that the Laser is shot then somebody with a tech manual had to explain what the codes indicated, and what costs might be involved!
Evidently, this was not your dealer? Knowing that we, as a group, while business-people at heart, are also generous to a fault, I would suggest you call your dealer, explain your problem, what you know, and ask his opinion on what your options are! He will likely help you however he can, but if there's no money in it for him, he has no incentive!
If he sold this unit to you, he will doubtless be irritated that you opened it up (I know I would be), so don't be surprised if he sounds that way, but there are options if he's willing to work with you!
i personally have quite a few of the CS1810's out in field and have had virtually no problems with any of them other than normal preventative maintenance. with just 27K, you don't need any preventative maint. until 100k and i've actually seen them go 120k. if this is your first digital machine, you will see that you won't have to have techs come out every 30k or 6 mos. to clean your optics. i feel its worth putting some money into. how much varies with user. you may want to call amb*ssador tech services @ 1-800-344-4722 & see how much to repair your laser. i know they do mita/cs lasers, but i'm not sure about that model. anyways, good luck in your endeavors.
04-19-2005, 07:28 PM
ive had problems with them and im a kyocera mita dealer they have a one year warenty, not hard to replace you could do it :) :eg:
I hate to say it, but you've got some bad luck there. While this is a very good,reliable machine for the price, I have seen this problem before. Checking into it, I would say about 1 out of 500 machines has this problem with bad laser units. Most of the time, you can purchase the machine & run it for 100 thousand copies and only have to buy toner with no service. No such luck here. That why companies sell service contract. It's a gamble for them too. Unfortunately, since you didnt' have one, you have to pay 700 buck for repairs. I don't think I would if it were me. If you decide to get another machine, keep this one. In a couple of year, the machines will start coming in used and you can have a used laser *ssy put in for half the price. Also, 200 sounds a little high to swap it. We would charge 150 but I guess it all depends on where your located.