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Thread: Service support tool problems with ir5000

  1. #1
    Junior Member
    Join Date
    Jul 2005
    Location
    Jakarta, Indonesia
    Posts
    29
    i have some ir 5000 with hdd problems, some of them have rip board on it, and some else just plain copier machine

    i use service support tool v. 1.73e
    when i want to connect the copier to stt there isn`t any machine in the list that i could choose to connect with.
    the list stay empty whatever i try

    plz someone help me to find the problems why the service support tool can not connect with the copier

    regards,
    ZETA

  2. #2
    You have to install the system software onto a laptop using the sst and then you can load it onto the copier


  3. #3
    Junior Member
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    Jul 2005
    Location
    Jakarta, Indonesia
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    well i`ve tried to search the firmware aka system software but i can not find it.

    can any body give me a link where to find it or send to me by email (zeta_jf@yahoo.com) if you have one

    thanks,
    regard
    zeta

    regards,
    ZETA

  4. #4
    Junior Member
    Join Date
    Jul 2005
    Location
    Jakarta, Indonesia
    Posts
    29
    thanks alot

    now i must find the firmware 4 my copier

    thanks again
    regard
    zeta

    regards,
    ZETA

  5. #5
    Senior Member
    Join Date
    Aug 2005
    Location
    Canada
    Posts
    148
    You also need to know which 5000 you have (iR5000, iR5000d or iR5000i). Each one have a separate firmware. If you're not sure just look at the "Meter" screen at the bottom.


  6. #6
    Junior Member
    Join Date
    Jul 2005
    Location
    Jakarta, Indonesia
    Posts
    29
    i have both ir5000 and ir5000d

    but from some printouts status menu it`s written ir5000n
    when i check the counter it`s ir5000d and some else ir5000

    is there any differences in ir5000d, ir5000n, ir5000
    some of the machine have rip board, and some don`t

    what is the use of pdl downloader
    i`m trying to use it, but i don`t know what the usage for

    thanks

    regards,
    ZETA
    regards,
    ZETA

  7. #7
    Senior Member
    Join Date
    Mar 2005
    Location
    B.C. Canada
    Posts
    222
    The 5000 is the original unit with the old style main board. The 5000d has the newstyle main board. The 5000i has scan to email and a bunch of other cool features. On the counter screen it will only show 5000, 5000d or 5000i. The 'n' just means it has the network card and firmware installed. Each on has different firmware.

    YOu also need a newer version of SST. The latest version is 3.21 I believe.

    The PDL downloader is only used for the older machines like iR330/400


  8. #8
    Junior Member
    Join Date
    Jul 2005
    Location
    Jakarta, Indonesia
    Posts
    29
    O00HHH I SEE

    WELL IS THERE ANYONE CAN GIVE ME THE LINK TO DL THE NEWEST SST
    AND WHAT ARE THE STEPS OF CHANGING HDD IN IR5000

    THANKS


    regards,
    ZETA
    regards,
    ZETA

  9. #9
    Here's a site that has ver 2.02E. It's not the newest, but it will work.

    http://techchatter.servehttp.com/yabbse/index.php?board=11


  10. #10
    I will send u SST 3.21 just give me msn adress if u have one or i will send it via mail?

    splash_mo@net.hr

    p.s.
    If anyone have ftp server or similar so we put SST for download FREE!This dam copiers every generation looks more like computer not like a fotocopy machine as for the basicly serve...soon u will have to have IT diploma if u want to copy something :P

    This message was edited by Dado on 4-10-06 @ 10:59 AM

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