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  1. #1
    Junior Member
    Join Date
    Jan 2014
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    Toshiba e-Studio 2555c - Laser Printer Slight Smears One Direction

    Hello, our office just got a brand new Toshiba e-Studio 2555c Laser Printer. Once it got up and running all the images smeared/streaked one direction, the smear is not "wet" or able to be blown away. While it is minor, it is consistent and for our marketing materials will not work for us. Everything was factory sealed and our machine now has less than 20 copies made on the machine (after trying to fix the problem). Trying to trouble shoot the problem as we tested a unit prior to getting this unit and the test unit printed crisp.

    I appreciate your help in solving this issue. Please find below a copy of the smear/streak.

    Note: The scanner works great, crisp (no streaks) - but if we print a scanned image or print from Word the print smears/streaks. Also, I've tried 3 different paper weights and several different print speeds, all which result in the smear/smudge.

    DOC011914-01192014171255-page-001.jpg

    Edit: More Zoomed In:
    DOC011914-01192014171255-page-001-CLOSE.jpg
    Last edited by mrblackm; 01-19-2014 at 05:21 PM. Reason: Show more zoomed in view of problem.

  2. #2
    Junior Member
    Join Date
    Feb 2014
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    fuser

    9 out of 10 times the fuser rollers wear one side more than the other and it causes smearing does it happen every copy or on multi runs. Also make sure your firmware is up to date Toshiba colors need these updated firmwares other machines it's not so important but Toshiba colors it's very important contact me if you need access to current firmware I can look it up on the portal

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