PDA

View Full Version : bizhub C352 and 500 can only FAX w/on-hook



Copierdave
10-22-2007, 08:45 PM
This customer has both a new bizhub C352 w/fax and a bizhub 500 with fax. The customer has to dial 9 to get an outside line.
The only way you can fax out is by using on-hook Dialing. Can't fax out using direct faxing or speed dial.
I have the latest firmware installed, the Marketing and Fax target set correct, the machine dialing method set to PB. I have played around with pauses with no success.
PLEASE HELP! NEED INPUT!

technical
10-24-2007, 06:48 PM
i have the same problem
please refer to:
Trouble Shooting Forum

http://hightechoffices.proboards77.com/index.cgi?board=c352scan&action=display&thread=1188903506

and

http://www.thecopiernetwork.com/viewmessages.cfm?Forum=124&Topic=16956

mybe some of the ideas will help

Copierdave
11-19-2007, 07:36 PM
The cause of the problem I was having was that I did NOT have the dial tone detect turned off. I change this and then I could dial out properly when not using on-hook dialing.
1. Service Mode screen> Touch “FAX”> Touch “NetWork”> Touch “Network Setting 2”> Touch “OFF” of Dial Tone Detection