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  • KYOCERA Document Solutions UK - Our response to COVID-19

    Due to the ongoing situation with the coronavirus (COVID-19) and following the latest Government and NHS advice, Kyocera (UK) has implemented several new policies and working practices.

    24th March 2020 – As of noon today, we have closed all our offices. Fortunately, due to the way in which our business is set up, all but a very small number of employees have been able to work from home, so maintaining business continuity. This continuity includes the provision of all incoming calls both to reception and Service Desk as well as being able to continue to fullfil any orders received.

    With the safety of our nationwide engineering workforce in mind, we are now only able to attend any service calls which relate to Healthcare, the Emergency Services and other “Key Services” as defined by the UK Government. Unfortunately, this does mean that all other calls will be advised that we are unable to attend until further notice. As forecast, we have seen a dramatic reduction in incoming call and email volumes this week and as organisations around the country accelerate their own office closures, we expect this to fall further, minimising the direct impact to customers.

    Our Regional Distribution Centre and all Hardware and Consumable supplies continue to operate as normal. At this stage all ports continue to operate efficiently although we continue to monitor this position daily.

    Please contact your account manager and do not hesitate to let them know if you have any queries or require support.

    Thank you and please take good care.